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Cannot Access Dashboard – "Something Went Wrong" Error

Hello Frostbite Team, For the past few weeks, I've been unable to log into the Frostbite dashboard. Every time I attempt to log in, I receive the error: "Something went wrong." I also tried contacting support via email, but the email bounced back. This issue is urgent because we actively use your system and need to make important updates to our campaign. Could you please look into this issue or provide guidance on how to resolve it? Account Email: mbprisify@gmail.com Thank you for your help! Best regards, Gabrielius CEO | Founder MB Prisify

prisify 11 days ago

🐛 Bug Reports

Can't add outlook mailboxes

The issue I'm experiencing is that I'm trying to add Outlook mailboxes but it says I need admin permission. But I login with my admin account and it then gets back to the same screen saying I need permission. How to fix this? P.S. It seems the support chat has nobody answering and when I email support email my mail bounces. Is this project still active?

Thomas Murray About 1 month ago

🐛 Bug Reports

Campaign Stuck in "In Progress" Status and Not Sending Emails

I created a new email campaign, but the campaign has remained in the "In Progress" state for an extended period without sending any emails. I’ve waited several hours, yet no progress or activity has been initiated. And configured the settings to run throughout the week (all days enabled) However, the campaign remains stuck in the "In Progress" state for an extended period, and no emails are being sent.

Abdalla Shaheen About 1 month ago

🐛 Bug Reports

Problem with Gmail Warning on Emails

Dear [Software Company Name], I am writing to provide feedback regarding an issue encountered while using your email automation service. When sending emails through Gmail via your platform, recipients see a warning message at the top of the email that states: "Be careful with this message. The sender hasn’t authenticated this message, so Gmail can’t verify that it actually came from them." This message can cause concern for recipients, making them hesitant to engage with the email. It seems to stem from a lack of proper email authentication protocols, such as SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), or DMARC (Domain-based Message Authentication, Reporting, and Conformance). I recommend implementing or improving the following measures: SPF Records: Ensure the sending domain has a properly configured SPF record that authorizes your email servers to send on behalf of the domain. DKIM Signature: Set up DKIM to digitally sign outgoing emails, enhancing the trustworthiness of the messages. DMARC Policy: Implement a DMARC policy to align SPF and DKIM, further verifying the sender's legitimacy. Testing and Documentation: Provide clear guidance or tools to test these configurations to ensure they work seamlessly. This issue, if resolved, will greatly improve the professionalism and reliability of the emails sent through your platform, enhancing trust with recipients. Thank you for your attention to this matter. I look forward to updates or solutions that can address this problem.

jani 123 About 2 months ago

💡 Feature Request

Says Mailboxes are in use even though no campaigns are running

I have run many campaigns with no problem. Now, when creating a new campaign it says all my mailboxes are currently in use, and that i need to add more mailboxes. However i should have a bunch of email accounts available for use in a new campaign as i added 12 accounts and none are in use. it says they are in use.. What can i do to fix this? the last campaigns they were used in are finished. It doesnt make any sense. I also cannot remove and re add them as it says they are in use in the mailboxes tab also..

Daniel GlobalITU 2 months ago

🐛 Bug Reports

Says Mailboxes are in use even though no campaigns are running

I have run many campaigns with no problem. Now, when creating a new campaign it says all my mailboxes are currently in use, and that i need to add more mailboxes. However i should have a bunch of email accounts available for use in a new campaign as i added 12 accounts and none are in use. it says they are in use.. What can i do to fix this? the last campaigns they were used in are finished. It doesnt make any sense. I also cannot remove and re add them as it says they are in use in the mailboxes tab also..

Daniel GlobalITU 2 months ago

💡 Feature Request